Terms, Privacy & Policies

BrandReachWorks, registered at 93140, 35 Rue Roger Salengro, Bondy, France, is committed to protecting the privacy and personal data of all individuals who interact with our services, website, and communications platforms. This Privacy Policy outlines how we collect, process, store, and protect your information in compliance with the European Union General Data Protection Regulation (GDPR) and applicable French data protection laws.

Data Collection. We collect personal data that you voluntarily provide when initiating contact, submitting inquiries, engaging our services, or subscribing to our communications. This may include your name, email address, company affiliation, phone number, and any information contained within your correspondence. We do not collect data through invasive tracking mechanisms or third-party analytics without explicit consent.

Purpose of Processing. Your personal data is processed exclusively for the purposes of: responding to your inquiries, executing requested communications services, managing media relations programs, fulfilling contractual obligations, and maintaining records required by French commercial law. We do not sell, rent, or distribute personal data to third parties for marketing purposes.

Data Retention. Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Service-related data is retained for the duration of the engagement plus five years, in accordance with French commercial record-keeping requirements. Upon expiration, data is securely deleted or anonymized.

Your Rights. Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise any of these rights, contact our data protection officer at [email protected]. We will respond to all requests within 30 days.

Data Security. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security audits, and staff training on data protection obligations.

BrandReachWorks uses cookies and similar technologies solely to ensure proper site functionality and to enhance your browsing experience. This Cookie Policy explains what cookies we use, their purpose, and how you can manage your preferences. We adhere to a minimal cookie philosophy — no invasive tracking, no third-party advertising pixels, no behavioral profiling.

Essential Cookies. These cookies are strictly necessary for the operation of our website. They enable core functionality such as session management, navigation, and access to secure areas. The website cannot function properly without these cookies, and they cannot be disabled.

Functional Cookies. These cookies allow us to remember choices you make, such as your cookie consent preference, to provide a more personalized experience. They may also be used to provide services you have requested, such as form pre-population.

Consent Mechanism. Upon your first visit, a cookie consent banner is displayed allowing you to accept or decline non-essential cookies. Your consent preference is stored in your browser's local storage and persists until you clear it or withdraw consent. You may update your preferences at any time by accessing the cookie settings through the banner link in our footer.

Third-Party Cookies. BrandReachWorks does not use third-party advertising cookies, social media tracking pixels, or analytics services that deploy cookies without your explicit consent. Should this change, this policy will be updated and you will be notified through the consent mechanism.

These Terms of Service govern the provision of all communications, public relations, media relations, and strategic partnership services by BrandReachWorks, registered at 93140, 35 Rue Roger Salengro, Bondy, France. By engaging our services, you acknowledge and agree to the following terms.

Article 1 — Scope of Services. BrandReachWorks provides brand outreach, public relations, media relations, corporate communications, crisis communications, and strategic partnership development services as described in individual service agreements and proposals. The specific scope, deliverables, timelines, and pricing for each engagement are defined in the applicable Statement of Work or service proposal.

Article 2 — Payment Terms. All fees are quoted in Euros (EUR) and are due according to the payment schedule specified in the applicable service agreement. Invoices are payable within 14 days of issuance unless otherwise agreed. Late payments may incur interest at a rate of three percent (3%) per month. BrandReachWorks reserves the right to suspend services for accounts overdue by more than 30 days.

Article 3 — Intellectual Property. Upon full payment, all deliverables created specifically for the client under a service agreement are transferred to the client's ownership. BrandReachWorks retains the right to reference the engagement in its portfolio and marketing materials, unless otherwise agreed in writing. Pre-existing methodologies, frameworks, and tools used in service delivery remain the property of BrandReachWorks.

Article 4 — Confidentiality. Both parties agree to maintain the confidentiality of all proprietary information exchanged during the course of the engagement. This obligation survives the termination of the service agreement for a period of three years. BrandReachWorks will not disclose client information to media outlets or third parties without prior written consent, except as required by law.

Article 5 — Limitation of Liability. BrandReachWorks' total liability under any service agreement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. BrandReachWorks shall not be liable for indirect, consequential, incidental, or punitive damages, including but not limited to loss of revenue, loss of profit, or loss of business opportunity.

Article 6 — Termination. Either party may terminate a service agreement with 30 days' written notice. In the event of termination for convenience, the client shall pay for all services rendered up to the date of termination. BrandReachWorks may terminate immediately in the event of material breach, non-payment, or conduct that damages BrandReachWorks' reputation.

Article 7 — Governing Law. These Terms of Service are governed by the laws of the French Republic. Any disputes arising from or in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of Paris, France.

BrandReachWorks is committed to delivering services that meet or exceed the expectations outlined in each engagement. This Refund and Reimbursement Policy defines the circumstances under which refunds may be issued and the process for requesting one. All refund requests must be submitted in writing to [email protected].

Pre-Service Cancellation. If a service engagement is cancelled before work has commenced, a full refund of any advance payment will be issued within 14 business days. If work has commenced but is less than 25% complete, a pro-rata refund will be calculated based on the percentage of undelivered services.

Mid-Service Cancellation. For engagements cancelled after 25% completion, refunds are calculated on a pro-rata basis for undelivered milestones. Delivered milestones and associated work product are non-refundable. Any outstanding invoices for delivered work remain payable.

Service Non-Delivery. If BrandReachWorks fails to deliver the agreed-upon services within the specified timeline due to reasons attributable to BrandReachWorks, the client is entitled to a full refund of fees paid for the undelivered portion of the engagement. This does not apply to delays caused by the client, force majeure events, or third-party dependencies beyond reasonable control.

Satisfaction Guarantee. BrandReachWorks offers a revision period of 14 days following delivery of any milestone. If, after two rounds of reasonable revisions, the deliverable does not conform to the specifications outlined in the Statement of Work, the client may request a partial refund for that specific milestone, assessed on a case-by-case basis.

Non-Refundable Items. Third-party costs incurred on behalf of the client (such as press release distribution fees, media monitoring subscriptions, or event production costs) are non-refundable once incurred. Retainer fees for ongoing services are non-refundable for the current billing period but may be cancelled for subsequent periods with 30 days' notice.

Processing. Approved refunds are processed within 14 business days via the original payment method. BrandReachWorks will provide written confirmation of all refund decisions and the rationale upon request.